We are super grateful for the incredible 'Behind the Shield' volunteer community
that continues to enrich The Salvation Army Ontario Distribution Centre (ODC) with the joy of giving.
Thank you to the 3,600 volunteers who, in 2025, dedicated their time and compassion to positively impact the lives of so many. What an incredible year of giving! 

Let’s continue this volunteer momentum together…
bringing joy, generosity, and purpose in 2026 to support and strengthen our Ontario community. 

Special Notice: Effective May 25, 2026

PLEASE READ

Volunteer Notice-LabourDisruptionInfo-TempImpact_TSA-ODC.PDF

Note: This does not affect our active volunteer shift program.
It does, however, requires us to notify you, our ‘Behind the Shield’ volunteers, regarding your safety crossing
the picket line and the temporary parking lot facilities we have provided to support you.

Ontario Distribution Centre Volunteer Program

Volunteer Shifts: For safety reasons, we accept groups with a maximum size of 15 volunteers per shift.' 

January to October, we have the following volunteer shifts where the volunteers sort food and other items (clothing, houseware, back-to-school supplies, toys, etc.).

  • Morning volunteer shifts: Monday to Friday (9am-12pm)

  • Afternoon volunteer shifts: Monday to Thursday (1pm-2:45pm…our warehouse hours end at 3pm).

 For November and December, we have the following volunteer shifts where the volunteers bag and sort toys and sort food and other items (clothing, houseware, etc.). 

  • Morning volunteer shifts: Monday to Friday (9am-12pm)  

  • Afternoon shifts: Monday to Friday (1pm-4pm) 

My Impact volunteer portal, volunteer forms and orientation document:

  1. Register: Please create an account/register your name with the MyImpact volunteer portal. Fill out the ‘Availability’ screen, then click ‘Submit application’.   (IMPORTANT: Please follow the registration instructions included in the attached Corp-Salvation Army Food and Other Sorting Group Volunteer Sign-Up Package).

  2. Sign up: Please sign in under your name with the MyImpact volunteer portal. To select the date(s) and shift(s) that you wish to do, go to the ‘Opportunities’ tab – select ‘Opportunity Calendar’ -- this view presents a list of the shifts per day in the calendar. Select a date, then select the shift and click on the ‘Sign up’ button. You can also go to the ‘Schedule’ tab to see the shifts you have signed up for.

    Note: If you need to cancel a shift, you can click the “ Remove” tab to remove shift from your schedule

  3. Forms: Please fill out the 2 Volunteer forms (found in the orientation package) and bring them to your first volunteer shift:  1. Volunteer Waiver of Liability and 2. Volunteer Confidentiality Agreement. For Groups Only: The ‘Group Volunteer Registration’ form is also required to be completed.

Location, Parking and Entrance: Salvation Army Ontario Distribution Centre is located at 150 Railside Road, North York, M3A 1A3. (Major intersection: Lawrence Avenue and DVP.) Volunteer parking is in the Korean Community Church parking (1st driveway entrance) (Effective May 25: Please park on South side - see ‘Special notice’ with parking lot map showing temporary parking spots.) Accessibility parking is located near the main entrance (2nd driveway entrance). Please enter by the Salvation Army Main Reception.

To every volunteer, our Happiness Heroes,
Thank You for being a part
of our Salvation Army Ontario Distribution Centre
‘Behind the Shield’ volunteer program, through your selfless service.

For any inquiries, please contact the Volunteer Management Team at the Ontario Distribution Centre:

Julie Santilli, Manager of Volunteers, Ontario Distribution Centre   
(julie.santilli@salvationarmy.ca)   

Sherryann Boyce, Volunteer Coordinator, Ontario Distribution Centre  
(sherryann.boyce@salvationarmy.ca)